Terms & Conditions

 

RESERVE IN ADVANCE

Our interactive class schedule allows you to book classes up to 7 days in advance. Reserving your bike in advance is critical as it guarantees your spot in class.  The weekly schedule goes live 7 days in advance; you can book your bikes for the week at that time.  

THE CHECK-IN PROCESS

Please arrive 15 minutes before class to check in, rent your spin shoes, and set up your bike.  Check in at the front reception desk or on the clipboard next to the studio door by initialing next to your name – this confirms you came to class!

You must sign-in AT LEAST 4 minutes prior to class or else your bike will be released.  If you are running late {will not be able to check-in 4 minutes before class} you must call the studio and we will hold your bike.

LATE ENTRY POLICY

No riders may join a class 4 minutes after class has begun. Please be on time and be respectful of the class mood set by the instructor.

No NEW rider will be permitted into the studio after the start of class – it is unsafe and is a distraction to the class.

CLASS ETIQUETTE

Absolutely NO cell phones allowed during class; if you are on call please leave your phone at the reception desk and they will come get you if there is an emergency.

Please place all belongings in a cubby or on a hook – do not place them on the floor at your bike.

Please do not talk once class starts; save your conversation for after class.

We ride to the beat of the music, together, as a pack.  We welcome you to do your own thing if you’d like, but please choose a bike in the back.

If you need to leave early, please exit out the back door and as quietly as possible.

LATE CANCEL / NO SHOW POLICY

We require advanced notice when making any kind of changes to your schedule. If you fail to cancel/reschedule a class at least 8 hours before the class or do not show to a class, you will be charged for that class (monthly pass holders are charged $15).  You will not receive a refund or a class credit, unless you follow the proper cancellation procedure. There are no exceptions.

If you need to cancel/reschedule please make the necessary changes online, in your account.  If that doesn’t work, please email info@newtrailcycling.com or call the studio.

WAITLIST POLICY

If you are on the Waitlist, you will receive an email notifying you if a bike opens up.  You will have one hour to either confirm or reject the open bike; if you do not respond, the next guest on the list will receive the notification and have the opportunity to reserve the bike.